Questionable Motives

February 5, 2011

What happened to my comment?

Filed under: Administration — tildeb @ 3:15 pm

I just became aware that WordPress allocates comments with links to moderation (I think it requires 3 links, but don’t hold me to that) but gives me no warning that it has done so. FreeFox asked me where his comment went and so I went a-lookin  in the bowels of the admin tools and – lo and behold! – thar she be. Much to my embarrassment, so were another 9 – count ’em, 9! – comments sitting there unbeknownst to me. I apologize profusely for this.

Anytime you comment and it doesn’t come up, PLEASE let me know in the regular comments section of whatever post it is (I read them all first before anything else is undertaken) and I’ll go through the admin approval bit to get it where it belongs as soon as I can.

If I don’t know about it, something like this can happen. My bad.


February 19, 2010

WordPress downtime

Filed under: Administration — tildeb @ 3:36 am

Today was down for approximately 110 minutes, our worst downtime in four years. The outage affected 10.2 million blogs, including our VIPs, and appears to have deprived those blogs of about 5.5 million pageviews.

What Happened: We are still gathering details, but it appears an unscheduled change to a core router by one of our datacenter providers messed up our network in a way we haven’t experienced before, and broke the site. It also broke all the mechanisms for failover between our locations in San Antonio and Chicago. All of your data was safe and secure, we just couldn’t serve it.

What we’re doing: We need to dig deeper and find out exactly what happened, why, and how to recover more gracefully next time and isolate problems like this so they don’t affect our other locations.

I will update this post as we find out more, and have a more concrete plan for the future.

I know this sucked for you guys as much as it did for us — the entire team was on pins and needles trying to get your blogs back as soon as possible. I hope it will be much longer than four years before we face a problem like this again.

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